May 25, 2017
by Mike Robinson.
The new year in Puslinch will also bring about a brand new complaints policy for the township.
In late December, Puslinch councillors reviewed recent correspondence regarding the Public Sector and MPP Accountability and Transparency Act update.
A staff report is expected to come to council in the first quarter of 2016 with a proposed municipal complaints policy.
Councillor Matthew Bulmer asked if it would be possible to provide a policy regarding items that might not be considered as official Ombudsman-related questions or complaints.
Bulmer said a sample type of question might be asking whether an individual has a building permit “… so we could deal with it as a question rather than a complaint.”
CAO Karen Landry said what will likely be included in the proposed policy will be outlining or defining what a complaint is – as compared to an enquiry.
[Click to continue reading full article…]