Complaints Policy To Come To Puslinch Council In First Quarter Of 2016

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via Wellington Advertiser

by Mike Robinson.

The new year in Puslinch will also bring about a brand new complaints policy for the township.

In late December, Puslinch councillors reviewed recent correspondence regarding the Public Sector and MPP Accountability and Transparency Act update.

A staff report is expected to come to council in the first quarter of 2016 with a proposed municipal complaints policy.

Councillor Matthew Bulmer asked if it would be possible to provide a policy regarding items that might not be considered as official Ombudsman-related questions or complaints.

Bulmer said a sample type of question might be asking whether an individual has a building permit “… so we could deal with it as a question rather than a complaint.”

CAO Karen Landry said what will likely be included in the proposed policy will be outlining or defining what a complaint is – as compared to an enquiry.

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